By accessing or using this website, mobile application or other product or service (collectively, "Services") on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you consent to our Privacy Policy. We may modify this Privacy Policy at any time effective upon its posting. Your continued use of our Services constitutes your acceptance of this Privacy Policy and any updates to it. This Privacy Policy is incorporated into, and is subject to, the Terms & Conditions.

The Privacy Policy does not apply to third party websites ("Third Party Services"), such as Facebook, Twitter, Pinterest, and Instagram, that we do not own or control, even if you access them through our website.

​

What information we collect

Ninegrams collects personally identifiable information (hereinafter “Personal Data”) – but only when that Personal Data is provided by you or is obtained by Ninegrams with your authorization. 
The Personal Data you provide is used in accordance with this Privacy Policy.

Examples of sources from which Ninegrams collects Personal Data include:​

• the use of inquiry and registration forms
• the purchase process when you buy products online through this Website
• the provision of your details to use online or offline

The types of Personal Data that Ninegrams collects may include the following:​

• Name
• Address, shipping and billing address, telephone number and fax
• Mobile phone number
• Emails
• IP address and browser information
• Payment details, including credit card information
• Market research data as customer usage patterns​

​

How we use the information we collect

​We primarily use the information we collect and store to enhance, customize and personalize the Services and your experiences with . Except if we sell all or a portion of our business, we do not rent or sell your Personal Information to anyone. Some ways we may use your information may include, but is not limited to, the following:​

• to facilitate the sale and delivery of your purchases
• to communicate with you about your purchase or other customer service issues
• to respond to your comments or questions
• to provide you with additional information or administrative messages
• to customize your experience with us
• to generate statistics to help us improve the customer experience
• to make the Services easier and more convenient for you
• to provide recommendations to you
• to send you information and marketing materials
• to train our team members
• to operate, provide and improve our products and Services
• to analyze user behavior and trends
• for our other internal business purposes

​​

Who we share information with

​Third Party Service Providers: We may share or disclose your information to third party service providers to conduct our business. For example, a third party service provider may handle credit card processing, shipping, data management, email distribution, market research, information analysis, order fulfillment, marketing, data analytics, customer service, and promotions management. These third party service providers and other persons may also share with us information that they have independently developed or acquired.

Agents: We may provide your Personal Information to our employees, contractors, agents, service providers and designees ("Agents") to enable them to perform certain services for us exclusively, including:​

• order fulfillment
• payment processing
• website-related services such as web hosting
• improvement of website-related services and features
• maintenance services
• distribution of advertisements and other marketing materials on our behalf

Our Agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. 

Protection of ourselves and others 

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with governmental requests, respond to court orders, to enforce our policies, or to protect our or others'; rights, property or safety. We may share information to prevent illegal uses of our products and Services or violations of the Terms & Conditions, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigations.

Affiliated businesses

We may work with other businesses from time to time. These affiliated businesses may sell items or provide promotions to you through the Services. We may also provide services or sell products jointly with the affiliated businesses. We will notify you when an affiliated business is associated with your transaction, and we will only share Personal Information with them that is related to your transaction or otherwise necessary.

Use of cookies and tracking devices

​Ninegrams uses cookies to help personalize your use of the Website.

Cookies are small information files that are sent to your computer, mobile or other device when you visit the website and which will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

This Website in particular may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information about your use of the Websites, information about your computer such as the computers IP address and browser type, demographic data, and information such as if you arrived at the Website via a link from a third-party site, in which case the cookie can provide information concerning the URL and information about the linking website.

Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. If you are a registered user, this may include your name and e-mail address for verification purposes. Aggregate cookie and tracking information may be shared with third parties.

You may choose to set your web browser to not accept cookies. However, if you do not accept cookies, you will not be able to use all the services provided, sign in on any pages, post comments or make purchases, and you do not help us learn how to improve our Website, products, offers and marketing strategy.

Privacy contact information

If you do not understand any of the foregoing terms and conditions or if you have any questions, concerns or comments about Ninegrams Privacy Policy you may contact us at this address: support@ninegrams.com.