Terms and Conditions

Below you will find the basic terms that govern the purchase of products on our site.

• Price and Currency

All transactions are processed in the currency indicated on the product and on the payment pages.
In most countries, taxes are included in the price. When they are not, they will be clearly displayed on the payment page before you finalize your purchase.

Orders are shipped to the destination country under the Incoterms® Delivered Duty Unpaid (DDU) conditions. This means we do not collect VAT, duties, or taxes on orders delivered to your country, and we cannot predict what those additional charges will be.
If applicable, these charges must be paid for your package to clear customs. 

• Shipping and Delivery

We offer international shipping to a wide variety of countries.

Shipping rates and estimated arrival times are detailed in our Shipping and Delivery section.

• Customer Service

We are committed to providing you with quality products and excellent service. The normal response time to your inquiry or claim will be between 1 and 2 business days. If you have any questions or complaints about your order, please send us an email at mailto:support@ninegrams.com.

• Return Policy

Your Ninegrams product comes with a warranty. In the event that your product is defective in any way, not including normal wear and tear, send it to us and we will make sure to resolve your problem.

If you have made a mistake when purchasing, do not hesitate to notify our team. The sooner you contact us, the more possibilities we have to correct the error.